Returns and Refunds

Return Policy:

• Our return policy allows for returns of products within 30 days of receipt. Products must be returned in their original condition and packaging. This means the item should be unused, unaltered, and free of any damage. All original tags, labels, and accessories must be included.

Return Process:

To initiate a return, please follow these steps:

• Submit a Refund Request at LINK to request a Return Merchandise Authorization (RMA) number.
• Provide your order number, product name and the reason for the return.
• Follow the instructions provided by our customer service team to ship the item back to us.

Condition of Returned Items:

Returned items must meet the following conditions:

• The product must be in its original packaging, including any branded boxes or containers.
• All included accessories, manuals, and documentation must be returned.
• The product must be in its original, unused condition with no signs of wear, damage, or alteration.

Non-Returnable Items:

Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers)
• Customized or personalized items
• Intimate or sanitary goods
• Hazardous materials, flammable liquids, or gases
• Gift cards, downloadable software products, and health and personal care items

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or defective item. Shipping costs are non-refundable.

Inspection and Processing:

Once we receive your return, our team will inspect the item to ensure it meets the return criteria:

• If approved, we will process your refund to the original payment method within 15 business days.
• If rejected, we will notify you and return the item to you at your expense.

Refunds:

• Refunds will be issued to the original payment method used for the purchase. Please allow 15 business days for the refund to process and appear on your account statement.
• For any questions or concerns about our return policy, please contact our customer service team at Contact.

Tris Club,

• Milana Stanivukovica 23/35, 23000 Zrenjanin;
• admin@trisclub.com;
• +381 63 877 64 19